Patient Care Complaints or Concerns

Lake Forest Hospital strives to provide quality care for our patients in a safe environment. If an individual has a concern about patient care and safety, we ask that the individual contact the Department Manager or the Patient Relations Manager so appropriate steps may be taken.

Patient Relations Manager
660 N. Westmoreland Road
Lake Forest, IL 60045
(847) 535-8282

During evening and on weekends, please contact:
Nursing Supervisor
(847) 234-5600

Individuals may confidently disclose their concern to a regulatory agency without fear of disciplinary or retaliatory action with any of the following agencies:

Illinois Department of Public Health Central Complaint Registry
Illinois Department of Public Health*
Division of Health Care Facilities and Programs
525 W. Jefferson Street
Springfield, IL 62761-0001
24-hour toll free (800) 252-4343

Joint Commission on Accreditation of Healthcare Organizations
Joint Commission Office of Quality Monitoring
1 Renaissance Boulevard
Oakbrook Terrace, IL 6018
Complaint Line (800) 994-6610
complaint@jcaho.org

If you are a Medicare beneficiary and have a complaint regarding quality of care, reimbursement issues, or you wish to appeal a discharge decision, you may contact:

Illinois Foundation for Quality Healthcare
2625 Butterfield Road #102E
Oakbrook, IL 60523-1234
Phone: (630) 571-5540
Fax: (630) 571-5611
Toll Free: (800) 386-6431

* Illinois Department of Public Health final reports and orders are available for public inspection.